Reference

How asinabet Handles Your Privacy

Your account data — including wallet details tied to DANA, OVO, and GoPay — is handled with a straightforward set of rules we've written here.

Account data protectionDANA, OVO, GoPay wallet privacyYour rights to access and deletionCookie and session controlsContact path for data requests
asinabet How asinabet Handles Your Privacy
REACH OUR DATA TEAM

Contact Us About Your Privacy

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we've handled your information, our support team has a dedicated path for privacy requests. Reach out through any of the channels below and we'll confirm receipt and respond within the timeframe allowed by applicable rules in your region.

Team online

Live Chat

Open the live chat window from your account dashboard. Select 'Privacy Request' as your topic so your message reaches the right team without delay.

Email Support

Send your data request or privacy concern to our support email. Include your registered account name and the specific request — access, correction, or deletion.

Account Help Centre

Log in, head to account settings, and open the Help Centre tab. Submit a ticket under 'Data and Privacy' for a tracked written record of your request.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We've built our data practices around a short set of concrete commitments — not vague promises. Here's how each area actually works on our end.

Cookie and Session Controls

We use session cookies to keep you logged in across browser tabs and to remember your preferred deposit method — DANA, OVO, or GoPay.

Account Security Practices

Login attempts are monitored per device. Unusual access triggers an OTP check to your registered mobile number before the session is allowed to continue. We do not store raw payment PINs or full card numbers on our servers.

Data Retention and Deletion

Active account data is retained as long as your account is open. Once you request deletion and we've completed any legally required financial record period, your personal identifiers are removed from our active systems.

Who to Contact for Changes

For corrections — like a name mismatch on your OVO-linked account — contact support via live chat or email with your account ID and the specific field you need updated.

What You've Asked About This Policy

These are the questions we actually get from account holders about data, cookies, and rights. Each answer reflects how our systems work right now, subject to the applicable rules in your region.

We collect your name, contact details, and the e-wallet identifiers you use — for example, your DANA or OVO account number — along with device and session data needed to keep your account secure.

Yes. Submit a data-access request through live chat or the Help Centre ticket system. Select 'Data and Privacy' as the topic and include your registered account name so we can locate your records.

We share data only with the payment processors needed to complete your transaction — such as the networks behind DANA, OVO, and GoPay transfers. We do not sell your data to advertisers or unrelated third parties.

Transaction records are held for as long as applicable financial regulations require. Personal identifiers on inactive accounts may be scheduled for deletion after an extended period of no activity, subject to local law.

Send a deletion request via the account Help Centre or support email, including your account ID. Once any legally required retention period has passed, your personal identifiers are removed from active systems.

Session cookies keep you logged in and remember your last deposit method. You can clear or block them through your browser settings at any time. Doing so won't affect your account balance or transaction history.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.