Reference

Understand Your Terms Before You Start

These Terms & Conditions set out what you agree to when you open and use your asinabet account — covering everything from wallet activity via DANA, OVO, and GoPay, to how we handle disputes and what gets your account suspended.

DANA, OVO, GoPay wallet rules applyAccount holder aged 21 and aboveOne account per personIndonesia-eligible regions onlySubject to local law
asinabet Understand Your Terms Before You Start
HOW WE ENFORCE THIS

How asinabet Applies These Terms

These Terms & Conditions are not just a legal formality — they are the operating rules that keep your account secure and transactions fair. Here is what that looks like in practice across the four areas that matter most to your account.

Wallet Activity & Verification

Every DANA, OVO, and GoPay transaction is matched to your registered account identity. Mismatched wallet names trigger a manual verification hold before funds are released.

Account Security & Access

Login attempts from unrecognised devices trigger an OTP confirmation step. If you suspect unauthorised access, freeze your account via the security tab and contact support immediately.

Data Retention Under These Terms

Account data and transaction records are retained as required by our operational obligations. You may request a summary of your own data by submitting a written request through our support email.

Requesting a Terms Change Review

If you disagree with a terms update, you may close your account before the change takes effect. Continued use after the effective date is treated as acceptance under these Terms & Conditions.

REACH US DIRECTLY

Contact Us About These Terms

If any part of these Terms & Conditions is unclear, or you believe your account has been actioned incorrectly, get in touch through one of the channels below. Our support team handles terms-related queries separately from general account questions, so mention the specific clause or account action you are disputing so we can route your case correctly. Players in Bandung and across Indonesia can reach us through any of these paths.

Team online

Live Chat

Open the chat widget from your account dashboard. Describe the specific term or account action in question and include your registered wallet type — DANA, OVO, or GoPay.

Email Support

Send a detailed message to our support address. Include your account ID and the clause number you are querying. We aim to respond to terms-related emails within one business cycle.

Help Centre

Our Help Centre has a dedicated Terms & Conditions section. Search by keyword — such as 'wallet limit', 'account suspension', or 'verification' — to find the relevant policy passage fast.

Frequently Asked Questions About Our Terms

These are the questions we get most often about how our Terms & Conditions work in practice. If yours is not here, use the live chat or Help Centre to get a specific answer.

Yes. All three wallet methods — DANA, OVO, and GoPay — are covered by the same transaction and verification rules stated in these Terms & Conditions. No wallet is exempt.

Duplicate accounts are a breach of these Terms. Both accounts may be suspended and any pending withdrawals held pending a review. You will be notified via your registered contact details.

Yes. Submit a request through support email with your account ID. We will send you the version of the Terms & Conditions that was active on your registration date within a reasonable timeframe.

Updates take effect on publication. We do not guarantee advance notice, so check this page regularly. Continued account use after any update means you accept the revised terms.

Eligibility and applicable rules may vary by region depending on local law. Access to asinabet is only available where local law permits it — the Terms & Conditions reflect that scope.

Contact support via live chat or email, citing the specific clause and action. Terms-related disputes are reviewed by a separate team and we will communicate the outcome to your registered contact.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.